Published inBootcampIntroducing — Systems UX ResearchFor improved human-computer interoperabilityAug 11, 20233Aug 11, 20233
Published inThe StartupBreaking the Black Box of Users’ ExperienceI would often explain to my product and engineering partners that the users’ experience with a product or feature is best thought of as an…Mar 28, 2023Mar 28, 2023
Published inBootcampA New Approach to Focus GroupsSocial-Dynamics Focus GroupsSep 28, 20221Sep 28, 20221
Published inBootcampRapid & Large-Scale Research: Hub-and-Spoke Model for Data CollectionI was working as a user researcher for a team that was in the early phases of building a product to be used by children and caretakers in…Jul 15, 2022Jul 15, 2022
Published inBootcampThe Do’s and Don’ts of PersonasDerive Your “Users” From DataMay 15, 2022May 15, 2022
Deep Analysis in UX Research: Ethnography as an Approach Not MethodThe qualitative research methodologies of academia, including ethnographic practice in anthropology and other social sciences, is not the…Apr 19, 2022Apr 19, 2022
Published inBootcampArchetypes in User ResearchWhat is an Archetype? — In this article I am putting forth a definition of “Archetypes” as an intentional merger of quantitative and…Apr 15, 20221Apr 15, 20221
Published inThe StartupWhat It Really Means for Conversational AI to Be “Conversational”The goal is not to make AI indistinguishable from humans but make them more conversationally compatible with humans.Dec 20, 2019Dec 20, 2019
Published inThe StartupTwo Reasons People Hate Your Chatbot — and How to Make It BetterIn this article I highlight two key roadblocks conversational AI encounter and recommend ways to design better chatbot experiences.Dec 12, 20191Dec 12, 20191
