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Dr. Ender Ricart
Dr. Ender Ricart

138 Followers

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Published in

Bootcamp

·Aug 11

Introducing — Systems UX Research

For improved human-computer interoperability — The Systems User Experience (UX) Researcher is responsible for articulating how and in what way the perceptions, sayings, and doings of people are ingested by and accurately represented in the broader network of technical systems (e.g. as data, input, conditions, etc.). In this article, I will be introducing a new…

AI

8 min read

Introducing — Systems UX Research
Introducing — Systems UX Research
AI

8 min read


Published in

The Startup

·Mar 28

Breaking the Black Box of Users’ Experience

I would often explain to my product and engineering partners that the users’ experience with a product or feature is best thought of as an interaction with a black box. A user is confronted with an interface through which they can manipulate some thing, be it by way of a…

User Experience

5 min read

Breaking the Black Box of Users’ Experience
Breaking the Black Box of Users’ Experience
User Experience

5 min read


Published in

Bootcamp

·Sep 28, 2022

A New Approach to Focus Groups

Standard Focus Groups If you are a user researcher or market researcher, then you have probably run a focus group as a means to solicit user feedback. Focus groups allow researchers to rapidly gather qualitative data on a larger scale. …

UX Research

6 min read

A New Approach to Focus Groups
A New Approach to Focus Groups
UX Research

6 min read


Published in

Bootcamp

·Jul 15, 2022

Rapid & Large-Scale Research: Hub-and-Spoke Model for Data Collection

I was working as a user researcher for a team that was in the early phases of building a product to be used by children and caretakers in the home. Given the importance of developing and designing the product to fit into the intimate space of the home and the…

User Research

3 min read

Rapid & Large-Scale Research: Hub-and-Spoke Model for Data Collection
Rapid & Large-Scale Research: Hub-and-Spoke Model for Data Collection
User Research

3 min read


Published in

Bootcamp

·May 15, 2022

The Do’s and Don’ts of Personas

Derive Your “Users” From Data Building a strong data-driven foundation of who your users are (existent or prospective) is a critical first step to setting up long-lasting and actionable set of personas. …

Personas

4 min read

The Do’s and Don’ts of Personas
The Do’s and Don’ts of Personas
Personas

4 min read


Apr 19, 2022

Deep Analysis in UX Research: Ethnography as an Approach Not Method

The qualitative research methodologies of academia, including ethnographic practice in anthropology and other social sciences, is not the ethnography that is practiced in the private sector, despite the evangelizing efforts of industry thought leaders. …

Ethnography Research

5 min read

Ethnography Research

5 min read


Published in

Bootcamp

·Apr 15, 2022

Archetypes in User Research

What is an Archetype? — In this article I am putting forth a definition of “Archetypes” as an intentional merger of quantitative and qualitative data collection and analysis. A functioning archetype should enable you to coordinate behavioral and statistically derived data clusters with qualitative characteristics (termed “qualitative hooks”) such as…

User Research

5 min read

Archetypes in User Research
Archetypes in User Research
User Research

5 min read


Dec 21, 2020

Being a non-binary person in a binary world

It sucks, and I wish it didn’t. The easiest part of being a non-binary person is stating to yourself and others that you are a non-binary person. You specify your preferred set of pronouns, as in my case — they, them and their. Boom, congratulations you are a non-binary person…now…

Nonbinary Identity

3 min read

Being a non-binary person in a binary world
Being a non-binary person in a binary world
Nonbinary Identity

3 min read


Published in

The Startup

·Dec 20, 2019

What It Means for Conversational AI to Be “Conversational”

About the Author: Dr. Ender Ricart is a Principal UX Researcher at LivePerson, a company at the forefront of conversational AI applications for customer service. The content of this article is informed by insights from in-depth qualitative research on customer experience with conversational AI. In the research I have performed…

AI

18 min read

What It Really Means for Conversational AI to Be “Conversational”
What It Really Means for Conversational AI to Be “Conversational”
AI

18 min read


Published in

The Startup

·Dec 12, 2019

Two Reasons People Hate Your Chatbot — and How to Make It Better

About the Author and Article: Dr. Ender Ricart is a Principal UX Researcher at LivePerson, a company at the forefront of conversational AI applications for customer service. …

Bots

14 min read

Two Reasons People Hate Your Chatbot — and How to Make It Better
Two Reasons People Hate Your Chatbot — and How to Make It Better
Bots

14 min read

Dr. Ender Ricart

Dr. Ender Ricart

138 Followers

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